Comcast Makes Major Bill Pay Changes Without Informing Users
// November 29th, 2009 // 8 Comments » // Annoyances
I’ve been having the most frustrating experience with Comcast’s Online Bill Pay for the past month. It first started when I tried signing into their online bill pay at here. It gave me the following error,
Missing or Invalid Information
Please correct the fields below outlined in red.
UserName Not Found
This error is strange because I never deleted my account and have been signing in no problem for a year. I did a bit of investigation by searching Twitter and talking to some of the Twitter Comcast support people. I found out that Comcast switched their comcast.com bill pay system to comcast.net. Which means if you were signing in through comcast.com bill pay then your account has been deleted. There was no communication to any users regarding this change unless you have a comcast.net account. But if you have a comcast.net account then you weren’t affected by this change anyway.
So after finding out all of this information I signed up for a comcast.net account here. I was able to use my previous e-mail address to sign up. Once I signed up and signed in I started to receive the error message,
You do not have access to account or billing information.
Please see the Primary account owner to view and pay the bill online.
So I still can’t pay my bill even though I validated that I was the account owner when signing up. Honestly, how hard is it to give Comcast money?
Fast forward 2 weeks and I received an e-mail that my bill is ready for viewing. Except when I tried to sign in to my account it was deleted again! Ridiculous. All I know is if Digg did something like deleting all accounts except for ones from our “new and improved sign in system” then we would have no users one angry internet on our hands. I can’t believe Comcast gets away with something like this.
